Customers can cancel their orders within 14 days; refunds will be made back to the payment solution ysed initially by the customer. Please allow for up to 45 days for the refund transfer to be coompleted. If you’d like to return an item, contact our friendly Customer Care team on +971 (52) 8084445 or email [email protected]
It's important to us that you are completely satisfied with your purchase, so if for any reason you do not love a product you receive, we will gladly issue a refund as long as the item is still in it's original packaging, unopened, unused and sent back to us within 14 days of receiving the item. Returns that are damaged (including the packaging), soiled or altered may not be accepted and may be returned to the customer.
Shipment for returns are paid by Boreas. However if the return is not accepted as per Store Policy (due to the details above) the product may be retained and/or shipped back with delivery expenses paid by the customer.
If you paid for your item by credit or debit card, then the amount paid for each item will be refunded directly onto your card - please note that this can take up to forty-five days to appear in your account as per bank policies.
If you paid using our COD (cash on delivery) service, then we will either provide you with a voucher to be redeemed at Boreas or refund your Boreas account with store credit. Please allow up to 72 hours for processing once we have received your returned item. Promotions and discounts will not be reimbursed.
Please see below for a list of items we cannot accept returns on:
• Clothing and footwear items without the original packaging and tags
• Swimwear and Undergarments
• Customized products
• Products that have been assembled or installed
Unfortunately we don't offer an exchange service. We will simply issue you with a refund if you have paid with either a credit or debit card, or credit your account with store credit if you paid COD for your order. You can then reorder another product.